404 pages are the worst. As a user, you don’t know why you can’t find what you need; as a designer, you hate that users can’t find what they need. On the IU Libraries website, there is a chat box on all 404 pages, providing the user the opportunity to immediately connect with a librarian, who can then point them in the right direction and provide further research help. However, not all 404 pages are the same-check out a collection of some of the best 404 pages (some of which include cats and Storm Troopers!).
Just found this one that’s pretty hilarious: http://visitsteve.com/404 🙂
nice! that’s got some of my favorites. 🙂
I also liked this other article on the topic: http://www.smashingmagazine.com/2011/05/18/optimizing-error-pages-creating-opportunities-out-of-mistakes/