Putting the User First

Cover image of Putting the User FirstWe here in Discovery & Research Services are VERY happy to congratulate our fearless leader, Courtney McDonald, on the publication of her new book! Putting the User First: 30 Strategies for Transforming Library Services, published by ACRL, can (and should! do it!) be purchased via the ALA Store online.

I haven’t had time to read the book yet, but I’ve spent a few minutes skimming through it, so I have some first impressions. It’s a small square book, entirely unintimidating; each of its short chapters explores one thing that you can do to make your library better for its users (patrons, customers, whatEVER). I imagine this as a book you’d have sitting on your desk for a while, and maybe you’d pick it up and read one chapter every morning before diving into the workday. Sort of a “daily meditation” thing, although the whole point of the book is to actually DO something, not just meditate about it. Those who know Courtney will find a familiar voice throughout – conversational, whimsical, but in the end very practical.

Here’s a peek inside the book. This is the content strategy chapter. Yes, I totally cut off the side of the right-hand page. I have no shame – you’ll just have to buy it if you want to see what’s there… 🙂

Partial view of the "Curate" chapter

Congratulations to Courtney!

Author- Anne Haines

Web Content Specialist in the Discovery & User Experience Department, IU Libraries. I've spoken at events including edUi, Confab Central, Confab Higher Ed, IOLUG, ILF, the IU Libraries' Digital Library Brown Bag series, and the Libraries' In-House Institute. You can find me hanging out at the intersection of content strategy and librarianship, singing a doo-wop song under the streetlight. Follow me on Twitter: @annehaines

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