As an undergraduate and, more recently, a graduate student, I have noticed many students no longer want to go to the library to conduct research. In fact, many times when students go to the library, they are going to meet with a study group or rehearse a presentation because of the availability of study rooms. Many resources are in digital format and only require a computer with an internet connection for access. This means that more and more students are using the library”s website to find information and conduct their own research.
One of my main projects as a graduate assistant for the Digital User Experience has been working with Google Analytics to understand what information it can provide to increase usability and accessibility of Indiana University-Bloomington’s library website. The first few months were spent mining data and exploring the wide range of information that Analytics can provide.
What I have been doing on a monthly basis is mining four separate statistics about page usage. These are the number of visits a page receives, the average time spent on a page, the number of visitors who exit from that page (exit %), and the number of visitors who enter and exit on a certain page (bounce rate). They are presented in charts that can be graphed by month, week, or day. This is incredibly useful for noticing trends in a page’s usage and can provide great information about the page. For example, a page may see little use but have several days where usage spikes. This could mean that the page is being taught in a seminar, which would account for many people using it on the same day.
The statistics of these pages can provide great feedback on the usage of the page. A page full of information should have a higher “average time on page” statistic than other pages. If it is low, then there may be a problem with how the information is displayed; is it too difficult to read, is it in a logical order, etc. By knowing the date the page was last modified, one could see on the graph if those modifications have had an impact on its use (whether it be more visits or people spending more time on the page).
Another tool that I’ve found useful is In-Page Analytics. This allows you to view any of your tracked pages with an overlay of information about visits, average time, etc. Through this the user can see which links are used the most (ranked by percentage of total page clicks and with the number of clicks) and be provided with a more visual idea of the navigational flow of the site. The page can be browsed using the same view as the visitor, but also contain information on how the user passes through the site. If an information page has a low “average time on page” statistics, you could view that page and, with the overlay, see what links people are clicking to leave the page. Maybe they don’t readily see the information they are seeking and think another page may be of more use?
Google Analytics is also great for providing information about the demographics of the site’s visitors. It allows you to see where your users are from, right down to the number of users per town or city. It can provide information on how people are viewing the site based upon operating system, browser, screen resolution, screen colors, and what version of java or flash they have. This can help page design be optimized for the specifications of the viewers.
Mining the data is fairly easy; the difficulty is what questions to ask of the data and what it can answer. Analytics provides a huge array of information, but is useless if there isn’t a way to interpret the data. We have been in the process of looking more closely at the data for subsets of the library (services and departments) and other libraries. With these groups we have been asking cursory questions such as what trends are occurring, is this page still needed, who uses these pages, are people delving deep into the site’s hierarchy or only looking at top-level information, and is this page being properly utilized? This has helped to understand how to use the data, but I think there is still so much more to be gained from the information Google Analytics can provide.