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Reference Portal

Check Teams for Updates

We are moving reference desk updates to the Scholars’ Commons Teams space and will no longer be posting to the Reference Portal. You can access the new desk log by opening Teams > select the Reference Desk channel from the left-side menu > select the Posts tab from the top menu


Lobby Bathrooms Closed

The lobby restrooms will be closed for the rest of the summer. They are updating the men’s room and adding two all-gender restrooms. There will be a construction wall built to contain dust and keep people out.


Policy change for alumni email forwarding

UITS has changed the policy for forwarding email from @iu.edu accounts to @alumni.iu.edu accounts. The forwarding mechanism now expires after 1 year (previously, it was indefinite). The first batch of users affected will experience the broken forwarding on June 30, 2024. The forwarding section of the About IU Alumni Association Email Accounts KB page has been updated to reflect the expiration.

It is possible that some users may have been utilizing this forwarding mechanism to continue accessing email domain-based e-resources post-graduation. There aren’t many of those resources, and most have additional forms of authentication that would further limit the use of this loophole. However, when email forwarding ends, we might hear from a few alumni who are trying to access resources which they previously accessed through the loophole, but which shouldn’t have been available.

If so, we can explain to them that the email forwarding policy has changed, but this does not reflect any change in the Libraries’ electronic resource access policy. (E-resources which are available to alumni are found here.)

The following resources are those most likely to have been accessed by alumni by means of the email forwarding loophole:

  • AdAge
  • Comtrade
  • GlobeSmart
  • Washington Post

Off Campus Access Outages

Many users are currently unable to access library resources from off campus. Until this issue is resolved, you can recommend that users use IUanyWare. Here are the steps:

  1. Go to IUanyWare (https://iuanyware.iu.edu)
  2. In the search box in the top right corner, search for Chrome
  3. Click the star to favorite Chrome for the future (it will display every time you visit IUanyware in the future)
  4. Click on the Google Chrome icon
  5. There will be a pop-up, select “Open Citrix Receiver Launcher” OR choose “Use light version”
  6. This step depends on whether or not they’ve used IUanyWare and installed Citrix in the past. “Use light version” can be recommended for new users
  7. A new Chrome browser window will open, with a starting page of iu.edu
  8. Navigate to the desired library resource for access.


IUCAT folders – Unable to delete items

IUCAT users are currently unable to delete items from folders they have created in their personal accounts. The Discovery and User Experience department is working on this problem. In the meantime, IUCAT users can be advised to move unwanted items into a separate folder.


Citation Help

As we approach the end of the semester, keep in mind that Writing Tutorial Services does not offer help with citations. We can help students find the appropriate resources (such as the Purdue Owl or specific citation guides), but there is not a service on campus that will review citations.


Uborrow service transition

TL;DR: After May 6, 2024, do not recommend Uborrow as an option to patrons. Its operations are being packaged within InterLibrary Loan.

Full message from ILL:

This spring, Big Ten libraries will seamlessly transition to a new system for sharing materials as the UBorrow service moves behind the scenes.

  • As an alternative to reserving and requesting through UBorrow, we recommend using WorldCat. After clicking on a record, look on the right side of the page for a red button labeled “Request through ILL.”
  • You can start using WorldCat now. The UBorrow catalog will be deactivated on May 6, 2024.
  • Loan periods, renewals, and request fulfillment speed will not be affected.

We will continue to give preference to our Big Ten partners for all requests submitted to Interlibrary Loan. This means the libraries who lend materials for the longest period of time will always be prioritized and requests will be filled as quickly as possible.


Limited Services on Eclipse Day

Many partner units and service desks in Wells Library will be closed or have limited hours on Monday, April 8 for the solar eclipse.

ServiceHours
Bookmarket Eatery11am-2pm, 4-8pm
Circulation – East Tower8am-midnight
CrimsonCardCLOSED
Government Information, Maps and Microform ServicesCLOSED
MakerspaceCLOSED
Media ServicesCLOSED
Office of the Vice Provost for Undergraduate EducationCLOSED
Reference Desk – Scholars’ Commons9a-5pm
Research Assistant Desk – Learning CommonsCLOSED
University ArchivesCLOSED
University Division (Academic Advising)CLOSED for in person help, remote support for phone and email inquiries
UITS Support CenterCLOSED for in person help, remote support available via phone, email, and chat 24/7
Writing Tutorial ServicesCLOSED

Reminder for PS5

When checking out/discharging the PS5, please remember scan the base along with the controllers and console. Somebody was billed $25 earlier because the base wasn’t discharged the last time the PS5 was checked out even though it was returned.

-Bryce