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Reference Portal

Discharging titles

Hi Media Services Staff,

When you retrieve titles from the East Tower, please discharge them again when you return to the desk. This ensures that the system recognizes the title as returned and that the patron is not charged. It will say “Item not charged” if it has already been discharged–disregard and shelve.

If you have further questions, please let me know.



New Student Orientation

New Student Orientation (aka NSO) has officially begun! A few things to keep in mind:

  • Students and families will be wandering the building during this time. Please welcome them to the library!
  • Students should check in at the south entrance of the Learning Commons where NSO staff can answer any questions about orientation.
  • NSO runs June 6-July 20 and August 9-15; There is no in-person programming the week of June 19-23 and July 3-5
  • If parents are interested in looking at old yearbooks, they can find them in the Reference Reading Room directly to the right once you enter. Alyssa is also putting together a display in the Exhibit Space.

Behind the Desk: New and Improved!

Hi everyone,

I decided to take advantage of the slow shifts and give the current desk organization a makeover. You’ll notice some things have been moved around, as well as labels added to the drawers. Feel free to look them over to familiarize yourself with our new set up!

If you have any questions or ideas to make it flow better, please let me know:



Accessibility for Library Resources

If a patron asks for an alternative version of a resource (for example, they may need files that can be read by a screen reader or an audio version of an ebook), Rivkah Cooke in Electronic Resources can help with these requests. Take down the patron’s contact information and details about what they need and email

Problem with ILL links in WorldCat

Attempts to use the “Request via ILL” links in WorldCat and sometimes result in the following message after authentication: “The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.”

While this issue is investigated by Library Technologies, a workaround is available here:

Updates will be provided when available. Please contact if you have any questions.

UPDATE:’s “Request via ILL” link no longer displays the “The resource you are looking for has been removed, had its name changed, or is temporarily unavailable” error message. Some records do still cause the authentication looping error that LT is continuing to work on.

We are still waiting for updates to be reflected in the Worldcat (Discovery) interface.

OneSearch Potential Access Issues

From Ruth Light in ERA:

OneSearch@IU utilizes profiles in order to display the correct branding, databases, and linking for IU Bloomington. Today, we are deactivating an old OneSearch profile that is no longer in use by the Libraries. While all known Libraries linking for OneSearch is using a newer profile, there is some usage activity still recorded on the old profile due to linking from outside sources.

If you receive any reports of problems with OneSearch@IU, please do the following:

  • If the patron is trying to navigate OneSearch directly, ensure that they are using the URL for access.
  • If someone reports a problem with a link to specific area in OneSearch, please obtain the following information and pass it along to so we can investigate & supply an updated URL:
  1. URL that they are trying to access
  2. Source of the URL (e.g. syllabi in Canvas, etc.)
  3. What material (article, etc.) they are trying to access

Please contact for any questions or to report any problems.